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Service Categories
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Partner Hospitals
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Emergency Support
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Membership Plans

Services

Emergency Ambulance Services

  • In case of any emergency our services will be free up to 180km.
  • If the distance exceeds 180km the patient party or their family will pay the rest of the distance 9rs per km.
  • In case of emergency like ICU/Ventilation you will get paid ambulance service as per third party condition.

After Discharge Emergency Support

  • After discharge within 72hrs if any patient faces any kind of emergency, we will provide doctor, pathology, ambulance services as per patient's condition.
  • If any patient or their family refuses any emergency services, then they will assume full responsibility for the patient's condition. No doctor or medical or company's staffs will be held liable.

TPA and Billing Support

  • We will provide support on billing up to 10% discount on the cash payment which will be made after the patient party payment.
  • Those who having TPA we will help them with all the legal paperwork (so that the patient does not have to go through any Hassel free).
  • In case of OPD billing the patient will pay the entire hospital bill along with OPD charges.
  • In OPD billing if any doctor suggests any kind of medicines or pathological tests, we will provide 10% off discount from our end.
  • When a patient books ambulance on their own, we pay them 9rs per km up to 180km within 15days after they provide required documents.

Get 10% discount on Pathology and Diagnostic Services

  • We will provide discounts on any pathological tests.
  • There will be no extra charge for home collection.
  • Every test will be done from renowned Center/ Lab.

Medicine and Home Delivery Services

  • 10% discount on the total bill of the medicine and will be delivered to home within a short period of time.

Weekly diabetic test and primary routine test

  • We provide this service 4 times a month (once a week). For FBS (fasting blood sugar) test we charge ₹100 Rs. for the first test and the rest three tests are for free and also for PPBS (postprandial blood sugar) test we charge ₹100 Rs. for the first test and the rest three tests are for free. (If any user wants both services need to pay ₹200 Rs.)

Out of state medical treatment support

  • We provide doctor's appointment, assured hospitals, transportation, hotels services out of states. Also we pick up and drop the patient at their informed locations. We make sure that the patient does not face any kind of problems.

24x7 medical emergency supports

  • Whenever the patient is admitted to our tie up hospitals our MLS team will go and visit the patient to check whether everything is going well.
  • We also ensure that they do not face any kind of problem from any doctor or nurse and getting curable treatment.

Telemedicine Support

  • We will provide online doctor consultation if anyone needs OPD support.
  • We will keep on following until he recovered up on the patient up to 10-12 days.

Doctor appointment

  • We will provide the facility to take appointments from renowned doctors in your area; you can visit them in person without any hassle.

Eligibility of Users

Age limit
  • There is no age limit. Our services are open to all individuals.
Health and medical accuracy
  • Users must provide proper and accurate health related information while using services such as consultations, prescriptions, etc.
  • Any misinformation may result in rejection of services or termination of the user.
Prohibited users
  • Users who have previously been suspended or removed from the company's services are not eligible to use them again without written consent.

Security

We value your trust and are committed to protecting all personal, medical, and financial information you share with us. All patient records and documents are stored securely using best encryption, firewalls, and access control measures to ensure confidentiality. Information may only be shared with authorized healthcare providers or partners strictly for the purpose of delivering medical services, in accordance with applicable privacy laws.

User Conduct and Restrictions

By using our services, users agree to conduct themselves in a respectful, lawful, and responsible manner always. Patients must provide accurate and truthful personal and medical information and must not use the platform for misleading, or harmful purposes. Users are expected to treat our staff, and other patients with respect and must not engage in abusive, harassing, or threatening behavior. Violations of these restrictions may lead to termination of access, and in such cases, legal action may be taken.

Payment and Refund Policy

Basic Membership

Our basic membership is completely free of cost and provides access to limited access.

Gold Membership

The gold membership is a paid membership which is for ₹599 Rs. which is for one year.

Refund Policy

Our refund policy takes 3-5 days. The amount will be credited to customer's bank account within 5-7 working days after the refund has processed.

Contact Information

Have questions about our Terms and Conditions?

1800-889-6525

info@mlsupport.org